TileHaven Terms and Conditions

— Last Updated: 24th May 2018 —

1. Introduction

Please read this carefully before using our site, services, products. This agreement (“Terms and Conditions“, “T&C“, “ToS“) is a legal contract between you (“you”) and TileHaven (“Company“, “we“, “us“) over your use of our website located at Tilehaven.ie(“Website“).

By using this Website you will be bound by these T&C and the Company’s privacy policy (“Privacy Policy“). If you don’t agree to these T&C and/or the Privacy Policy, you must not use this Website.

This T&Cs apply to the services available from and related to the Website, including without limitation any Company-owned or third-party communication channels accessible from or related to the content of the Website (together with the Website, the “Services”).

We’ve also included some annotations that aren’t a part of the contract itself, but are intended to help you understand our fair terms.

Please remember that by using this website and its services you’re bound to a legal contract, which is contained within this page. Please make sure to read everything before proceeding forward and if you have any questions or suggestions feel free to contact us at [email protected]

2. Changes to the Website and its Services

The Company may modify, replace, refuse access to, suspend or discontinue the Website, partially or entirely, or change and modify prices for all or part of the Services at our sole discretion.

All of these changes shall be effective upon their posting on our site – your use of the Services following such event constitutes your acceptance of the T&C as modified.

The Company reserves the right to amend and alter these Terms and Conditions. In such event the Company will post the amended Terms and Conditions on this Website. Changes will apply from the date of posting.

If after the Terms and Conditions and/or the Privacy Policy have been amended or altered you do not agree to their new terms, you must stop using this Website.

As TileHaven grows and improves, we might have to make changes to our Website and/or our T&C, including the discontinuing of certain services, amending of prices, products and so on. Hopefully this will be a benefit to you – but please always double check this document before using our Services.

3. Your Personal Data

We respect your rights regarding your privacy and information, and we provide this Privacy Policy to help you understand how we collect, use, share, store and disclose information we obtain from or about you when you use the Services.

This Privacy Policy also describes the choices available to you regarding the use of, your access to and how to update and correct your information.

Privacy matters to us. We want to look after your personal data should we need to store it and retain it, while also giving you all the possible tools to access, update, download and delete it should you wish to do so.

4. Your Use of this Website

You must not use this Website for anything that is unlawful or is prohibited by these T&C and/or any notices elsewhere on this Website.

The Company advises that you seek professional advice before relying on any information on this Website. Under no circumstances will the Company be liable in any way for any information it provides on the Website or through the Services, including, but not limited to, any errors or omissions in any content and information, including but not limited to text, software, photographs, graphics, video or other material (also known as “Content”), or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Services.

You represent and warrant to Company that you are of legal age to form a binding contract or have your parent’s permission to do so. You also certify that you are legally permitted to use and access the Services and take full responsibility for the selection and use of and access to the Services. This agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.

If you link to the Website, we may revoke your right to so link at any time. We reserve the right to require prior written consent before linking to the Website.

You will indemnify and hold the Company, its parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) from any claim or demand made by any third party due to or arising out of your access to the Services, use of the Services, your violation of these T&C, or the infringement by you or any third party using your account of any intellectual property or other right of any person or entity.

Please don’t spam, copy, link to, duplicate, rely upon our Website and its Content. We try to do our best and we hope you can use TileHaven legally.

5. Your Website Account

In order to register an account (“Account“) on this Website, you need to either:

  1. a) provide your name and email address and become a subscriber of this Website (“Subscriber“) to gain access to the private content on this Website you’ve requested access to
  2. b) complete the Checkout by providing billing details and become a customer of this Website (“Customer“) and access the Services you’ve purchased, including free products

You must provide true, accurate, current and complete information about yourself when completing the forms. If any information provided by you is not true, accurate, current and complete, the Company has the right to cancel your account and refuse any and all current or future use of this Website.

Account registration requires at least your first name and a valid email address. Your username (“Username“) and a secure password (“Password“) will be emailed to you.

The Company reserves the right to cancel your Username and Password without notice if the Company becomes aware of any breach of these T&C by you.

Once the Company has sent you a confirmation email you will become a member (“Member“, i.e. either a Customer or a Subscriber who has an Account on this Website) and will be able to access the Services available via the Website.

You may cancel your Account at any time. Please contact us at [email protected]

You might need to register an account in order to access our Services or your order history. Either way, thanks for becoming a Member of TileHaven. You can now login to your dashboard, access your data and even cancel your account if you wish.

6. Purpose, Payments, Refunds, Coupons and Taxes

The Company enables users to buy products online including but not limited to tiles, flooring, bathroomware, accessories.

The Company reserves the right, in its absolute discretion, to determine your eligibility for any discounts, and to withdraw or to modify a discount program at any time without prior notice and with no liability.

You are responsible for paying any taxes, including any goods and services or value-added taxes, which may be applicable depending on the jurisdiction of the services provided.

Depending on your residence or location, you may be subject to certain ad valorem or other taxes (for example, VAT in Europe), on certain fees that we charge. These taxes will be added to fees billed to you, if applicable.

You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.

We never store credit card numbers, as transactions are securely looked after by PayPal and Stripe.

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Coupons cannot be used for existing sales orders, or in conjunction with any other offers and cannot be used against sale items or delivery.
Tilehaven reserve the right to discontinue or deactivate coupons as and when we feel appropriate or when the coupon has reached its usage limit.
All Coupons have an expiry date and a minimum spend limitation of €700 (excluding delivery)
Please contact us with your coupon code if you want to know the expiry date on that particular coupon. 

7. Third Party Content and Services

The Company is not an agent of any third party or any party named or linked to this Website (“Third Parties“) and does not have any authority to act for such Third Parties. The Company does not control or endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such Third Parties.

You agree that we are not responsible for the availability or contents of any such third party sites, or the services they provide, which shall be governed by the Terms and Conditions of that third-party business. Your use of third party sites and services is at your own risk. You agree to comply with the relevant terms and conditions of any such third party service provider.

You agree that (to the maximum extent permitted by applicable law) the Company (and our officers, directors and employees) shall have no liability to you in relation to any dispute which you may have with a Third Party, without limitation one or more of your customers, and/or any other users of this Website.

On top of not fully relying on our own Content, you should also not rely of any Third Party content you might find on this Website.

8. Intellectual Property

You acknowledge and agree that all Content provided on the Website is protected by copyright.

You shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, sell or otherwise exploit for any purposes whatsoever any content or other proprietary rights not owned by you without prior written consent.

9. Termination

Without prejudice to any remedy that the Company may have against you, the Company may terminate or suspend with immediate effect and without notice your access to and use of this Website if:

  • It does not receive timely payment;
  • It reasonably believes that you have breached any of these Terms and Conditions;
  • It is unable to verify the accuracy or validity of any information provided by you;
  • Or it suspects fraudulent, abusive or illegal activity by you.

Should you object to any of these Terms and Conditions, or any subsequent changes to them, or become dissatisfied with this Website in any way, your only recourse is to immediately discontinue to access or use this Website.

We hope this won’t ever happen. However, if we find out you’re not following these T&C, we might decide to terminate this contract with you.

10. Warranty Disclaimer and Limitation of Liability

The Company has no special relationship with or fiduciary duty to you. You acknowledge that the Company has no control over, and no duty to take any action regarding:

  • which users gain access to the Services;
  • what Content you access via the Services;
  • what affects the Content may have on you;
  • how you may interpret or use the Content;
  • or what actions you may take as a result of having been exposed to the Content.

You release Company from all liability for you having acquired or not acquired Content through the Services. The Services may contain, or direct you to websites containing, information that some people may find offensive or inappropriate.

THE SERVICES, CONTENT, WEBSITE AND ANY SOFTWARE ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

IN NO EVENT SHALL COMPANY OR ITS SUPPLIERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE WITH RESPECT TO THE WEBSITE OR THE SERVICES OR THE SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE GREATER OF THE FEES PAID BY YOU FOR THE SERVICES PURCHASED THROUGH THE WEBSITE DURING THE SIX-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; (II) FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (III) FOR DATA LOSS OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (IV) FOR ANY MATTER BEYOND COMPANY’S REASONABLE CONTROL; OR (V) FOR ANY ACTIONS OF, OR SERVICES PROVIDED BY, THIRD-PARTY SERVICE PROVIDER BUSINESSES OR INDEPENDENT CONTRACTORS PROVIDING SERVICES ON BEHALF OF THE COMPANY.

This statement is required by law. In simple terms means, iif something happens to you or your business because of a little bug in our snippets or something you read on this Website, we cannot be held liable for that. Please be careful, and contact us if you’re not 100% sure.

11. General

Whilst the Company will try to provide you with uninterrupted access to this Website and its Services, the Company may need to withdraw, modify, discontinue or temporarily or permanently suspend one or more aspects of this Website where the Company has a legal, technical or other good reason to do so (including technical difficulties experienced by the Company or any Internet infrastructure). However, The Company will try, wherever possible, to give reasonable notice of the Company’s intention to do so.

The Company reserves the right to withhold, remove and/or discard any Content available as part of your account, with or without notice if deemed by the Company to be contrary to these Terms and Conditions.

If the Company fails to exercise or enforce a right under the Terms and Conditions that failure shall not constitute a waiver of such right or provision.

If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected. The parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision.

Each party acknowledges that on entering into these Terms and Conditions, it does not rely, and has not relied, upon any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to these Terms and Conditions or not) except those expressly set out in these Terms and Conditions.

Unless expressly provided in the Terms and Conditions no term of them is enforceable by any person who is not a party to it.

Following from the previous section, these are once again important rules in regard to liability. Always be careful. Always contact us before doing anything if you’re not 100% confident.

12. Contact / Feedback

If you have any questions about this Agreement or if you wish to report breaches of this Agreement, please contact us by emailing us at [email protected]

Our Privacy Complaint Process

If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact our Company Secretary as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

The Customer Services Manager

TileHaven

Unit 8 East Gate Business Park

Little Island, Cork

Telephone: + 353 1 254 6122

Email: [email protected]

TileHaven Online Privacy Policy Version 2.0